Q: Who do you ship through?
Q: How do you ship? Will my fish survive in the mail for several days?
A: Over the years, we have fine tuned the process and are very comfortable shipping our fish no matter how hot or how cold it is. They are packed in insulated boxes, with clean water and pure oxygen. Heat packs or cool packs are added at no additional cost when necessary. We have had extreme cases where packages have been delayed and our fish have been in transit for 5-6 days and still survived. While we would never intentionally put our fish in that situation, delays are sometimes inevitable. For that reason, we take the utmost care in how we package our fish.
Q: Some or all of my fish arrived dead- what do I do?
A: Contact us as soon as possible. Please take a picture for us showing the loss- it can just be a picture taken with your smart phone. In most cases, we will either offer to refund the cost of the fish or ship you out a replacement. If the cost of sending you a new fish exceeds the value of the fish, we will issue a refund or send you a replacement with a future order. We work very hard to make sure that you receive your fish alive and we want your fish to have a long, happy life in your tank.
Q: What do I need to do to prepare my tank for the fish that I have ordered?
A: Once you have done your research on the fish that you want to buy, you need to make sure that you have the proper environment for your fish to live in. That means having a healthy, cycled tank for them to go into. It is good to have a spare tank set up, so you can acclimate your fish to your water before adding them into a community tank. Always use aged aquarium water with healthy bacteria in it. You can Google more info on setting up a new tank.
Q: I just received my fish and they do not look like the pictures on the website. What’s up with that?
A: Most pictures are taken with adult fish who are showing their maximum color and size potential. Any fish that was just shipped will be stressed. Allow a day or two (or occasionally more) for the fish to acclimate to their new environment – their color will return. This stress can also affect a fish’s appetite. They may not eat for the first day or two. Be careful to not over feed during this period, as uneaten food will rot and diminish the water quality.
Q: Where do the fish from Here Fishy come from?
Q: How do I find out more information about the fish that I want to buy from you?
A: Before buying fish from us, we recommend that you research as much information as possible about the fish that you want to buy. You can use the Google search engine and find just about anything you would like to know about our fish. There are also numerous online fish forums, Facebook groups and blogs where knowledgeable fish keepers share a wealth of information! Lastly, if you’re lucky enough to find one close by, you can join a local fish keeping club and surround yourself with other passionate hobbyists.